Privacy Policy

Information We Collect

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Personal Information

• Name, email address, and phone number when you create an account

• Business information for service providers (business name, description, location)

• Payment information when processing transactions

• Profile photos and portfolio images you choose to upload

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Usage Information

• How you interact with our platform and services

• Search queries and browsing behavior

• Device information (IP address, browser type, operating system)

• Log data and analytics to improve our services

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Communication Data

• Messages sent through our platform

• Customer support communications

• Reviews and ratings you provide

• Feedback and survey responses

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How We Use Your Information

To provide our services: We use your information to create and maintain your account, process bookings, facilitate communication between customers and providers, and deliver the core functionality of our platform.

To improve our platform: We analyze usage patterns and feedback to enhance user experience, develop new features, and optimize our services.

To ensure security: We monitor for fraudulent activity, verify user identities, and maintain the safety and integrity of our platform.

To communicate with you: We send important updates about your account, respond to your inquiries, and provide customer support.

For marketing (with consent): We may send promotional emails about new features or services, but you can opt out at any time.

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Information Sharing

We do not sell your personal information to third parties. We only share your information in the following circumstances:

• With other users: Your public profile information is visible to other platform users to facilitate connections

• Service providers: We share necessary information to complete transactions and deliver services

• Legal compliance: When required by law, legal process, or to protect our rights and users' safety

• Business transfers: In the event of a merger or acquisition, with proper notice to affected users

• With your consent: Any other sharing will only occur with your explicit permission

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Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of data in transit and at rest

• Secure password hashing using industry-standard algorithms

• Regular security audits and vulnerability assessments

• Access controls limiting data access to authorized personnel only

• Secure payment processing through trusted payment providers

• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices and will notify you of any security breaches as required by law.

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Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Update: Correct or update your personal information through your account settings

• Delete: Request deletion of your personal information (subject to legal requirements)

• Portability: Request a copy of your data in a machine-readable format

• Opt-out: Unsubscribe from marketing communications at any time

• Object: Object to certain types of data processing

To exercise these rights, please contact us at www.silverspoonservices.outlook.com or through your account settings.

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Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic platform functionality

• Analytics cookies: Help us understand how users interact with our platform

• Preference cookies: Remember your settings and preferences

• Marketing cookies: Used to show relevant advertisements (with consent)

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit platform functionality.

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Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: www.silverspoonservices.outlook.com

Phone: 1-800-SILVER-1 (1-800-745-8371)

Mail: Silver Spoon Services Privacy Team
123 Main Street, Suite 100
New York, NY 10001

We will respond to your privacy-related inquiries within 30 days of receipt.

 

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Notify you via email or through a prominent notice on our platform

• Update the "Last updated" date at the top of this policy

• Provide a summary of key changes

• Give you the opportunity to review the updated policy

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

Silver Spoon Services

Your trusted partner for finding professional event services. We connect you with verified providers to make your special day unforgettable.